What the show is about:
Satisfied customers spend more — in fact, loyal customers spend 140% more simply because of a great experience, and they refer others for free. In this episode, Brenda explores why small business owners must continuously cast and reinforce their customer experience vision with their team, sharing a dentist’s office story and a workshop mishap that shows what happens when that vision isn’t upheld.
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👩🏽🏫 Ready to map out your customer experience vision? https://cal.com/bsavanhu/cs-consultation
